Experience Makes the Difference

Shipping & Returns

1. If you wish to cancel your order:
  1. you can notify us by email to sales@masterlocksmith.com before we have dispatched the goods to you;
  2. or
  3. where goods have already been dispatched to you, by returning goods to us in accordance with clause 4.2 below.
2. You can return goods you have ordered from us for any reason at any time within 14 days of receipt for a full refund or exchange. All returns must happen within 14 days after your item has been shipped. The item(s) returned must be in the same original condition when shipped from our store.
Under no circumstances can car keys that have been cut be returned or exchanged.
The buyer is responsible for all shipping costs involved with a return or exchange unless the item is defective. Orders cancelled prior to shipment will receive a full refund.
3. Upon receipt of the goods we will give you a full refund of the amount paid or an exchange credit as required.
4. The rights to return the goods to us as referred to in clause 4.3 will not apply in the following circumstances: -
  1. in the event that the product has been used.
  2. to any products that we have made or customized specifically for you
The provisions of this clause 4 do not affect your statutory rights.

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