Transponder troubles

Recently, we had a customer call us up and ask us how much it would cost to cut and program the transponder keys he bought online for his vehicle. He had lost his keys, and bought a couple of transponder keys online, and was going to have his vehicle towed to us to...
2-3/8″ or 2-3/4″ backset? What?

2-3/8″ or 2-3/4″ backset? What?

Whenever we have customers come in and order a lock, one of the questions we ask is about the backset. The what? The length of the latch that is needed. It never fails to amaze me how this one question will stump even the seemingly most-knowledgeable customer. You...